If we are over-challenged and under-skilled we become anxious. However, if we are under-challenged and over-skilled, we become bored. Flow is the perfect “sweet spot” where our skills and our challenge meet.
How to Know When you are in Flow: The Eight Characteristics of Flow
Not sure if you have experienced flow before? Csikszentmihalyi describes flow according to these eight characteristics:
- Complete concentration on the task at hand
- Clarity of goals with immediate feedback
- The transformation of time (either slowing down or speeding up)
- The experience is rewarding and grows intrinsic motivation
- There is a feeling of effortless ease
- There is a healthy balance between challenge and skill
- Action and awareness are merged (there is a loss of self-consciousness)
- There is a feeling of confidence and control over the task
The Benefits of Flow in the Workplace
The extensive studies exploring the effects of flow for individuals and organisations have found some positive and powerful benefits to this “sweet spot” state.
From the brain perspective, two things happen when we are in flow. Firstly, there are five different neurotransmitters that are released into the system when we are in ow. Each of these contribute to the flow state being innately pleasurable, rewarding and motivating. Secondly, when we are in flow, we have reduced prefrontal activity (the part of our brain responsible for self-consciousness, self-doubt, and time awareness) which means that while we are in flow we are able to turn off our inner critic, forget about our other pressures, remove time urgency, and “be in the moment” with what we are doing.
These two processes of the brain activate some amazing personal benefits to flow including:
- Increased sense of confidence
- Increased information retention and learning
- Increased productivity (even 15% more time in flow can boost productivity by up to 50%!)
- Better sleep
- More positive emotions
- The ability to cope better with stressful situations
While these benefits alone are motivation to want more flow experiences, the more individuals who have flow experiences at work, the more positive benefits for the workplace as a whole. These company benefits include:
- Improved employee engagement
- Improved productivity and product output Improved employee morale and intrinsic motivation Greater sense of meaning in work tasks
- Better overall team performance
- Increased commitment to company outcomes
Now that you have a better understanding of what flow is and how it can benefit the individual and the company in powerful ways, we’re ready to introduce some methods on how to increase flow experiences at work.
How to Support Flow Experiences at Work
“People reach a flow state three times more often at work than in their free time.” – Csikszentmihalyi and LeFevre, 1989
This is an important statistic to consider when thinking about flow. The workplace can be a conductive environment for flow because it already has some key components needed such as clear, structured goals, immediate feedback, and challenges that require a high level of skill to complete.
There are many factors at work that prevent flow experiences, including high levels of occupational stress, poor role clarity, a lack of immediate and specific feedback, or a negative attitude towards one’s work. While an organisation cannot be responsible for many of the individual differences needed for each team member to experience flow, there are some general guidelines that can make your office more conducive to increased flow experiences.
Physical Structures for Flow
In recent years, the “bullpen” structure has become more popular for workplaces because it encourages collaboration, information sharing and social bonding, however this nature of working is not conducive to flow. In order to go into a flow state, one needs to be uninterrupted, undisrupted, and able to concentrate. If your organisation enjoys the “bullpen” office layout, then a good idea is to have a quiet zone where people can go to get into flow. Or perhaps look at having sectioned areas where people can do teamwork or individual work.
Sensory deprivation can also help to increase flow states, so become aware of the noise, visual stimulation, and the amount of movement in your office. If there is a constant change in the sensory pace of the environment, it makes it almost impossible for people to go into flow for long periods.
Another consideration is the physical comfort of your employees. When we are uncomfortable (ergonomically, changing desks regularly, or next to the toilet) we are less likely to get into flow as we will be distracted by the desire for more physical comfort. If the body requires attention, the mind will step out of the flow state back into the prefrontal cortex to analyse.
Social Structures for Flow
Flow states require immediate and direct feedback, whether this is from the task itself, management, or team members. The best way to ensure that this happens is to have a communication system in place which provides immediate feedback on completion of the task (an app which gamifies validation is a fun and progressive example, however it may be as simple as a quick daily check-in with each team member).
Another consideration in order for people to go into flow is for them to have fewer distractions – a culture of immediately responding to emails, urgent phone calls, and constant damage control are just a few examples of how your office culture can break down the chances for flow at work.