Genders Role In Emotional Intelligence At Work

As companies strive to embrace diversity, equity, and inclusion (DEI), the question arises: what is gender’s role in emotional intelligence at work? While some research suggests there may be gender-based trends in emotional intelligence, ultimately EI is seen as encompassing a set of skills that can be grown and developed by everyone.

Why is it important to nurture emotional intelligence in the workplace?

Emotional intelligence refers to the ability to understand and manage one’s emotions while also being able to perceive others’ emotions with empathy and understanding. Emotional intelligence enables us to make decisions and solve problems effectively. It promotes clear communication between co-workers and enhances an overall positive work environment.

 In the workplace, high emotional intelligence contributes to: 

• better leadership,  

• greater teamwork,  

• employees’ sense of self-efficacy (or their abilities),  

• the ability to deal with change,  

• stress tolerance,  

• conflict resolution, and  

• overall work performance.   

Read our blog, Managing your team’s emotional intelligence.

How gender is seen to influence emotional intelligence 

While some studies suggest women may score higher in empathy and social skills – and men may excel in self-regulation and stress management – these differences are seen as being influenced by societal norms rather than inherent abilities.

 

How culture and social conditioning play a part in EI 

Cultural expectations and social conditioning are believed to shape how men, women, and non-binary individuals express emotions. Traditional gender roles often dictate emotional expression. This can impact workplace interactions in the following ways:  

• Women are often encouraged to be more expressive and empathetic. This can make them appear more emotionally intelligent in interpersonal relationships. However, they may face biases when demonstrating assertiveness or leadership. 

• Men are typically socialised to suppress emotions and prioritise logic. This can lead to strengths in decision-making under pressure but may limit emotional expression. 

• Non-binary and gender-diverse individuals may navigate a unique set of challenges. They can contend with workplace biases and expectations that do not fit into traditional gender norms. 

 

Strategies for building rapport across genders 

Despite the general tendencies expressed above, it is important to recognise that emotional intelligence is not particularly determined by gender. Individuals develop emotional intelligence through subjective experiences, self-awareness, education, and training. Developing strong workplace relationships requires intentional effort, especially when working with colleagues of different gender identities.  

 

Here are 5 effective strategies: 

1. Practice active listening 

Active listening involves fully concentrating on what a colleague is saying, understanding their perspective, and responding thoughtfully.  

To enhance workplace relationships: 

• Avoid interrupting and allow others to fully express their thoughts. 

• Use verbal and non-verbal cues, such as maintaining eye contact, nodding, and relaying key points back to the person speaking.  

• Ask open-ended questions to encourage deeper conversation. 

2. Be aware of unconscious biases 

Unconscious biases – a prejudice or stereotype individuals hold about certain groups of people that they are not consciously aware of holding – can affect workplace interactions.  

To foster inclusivity: 

• Reflect on your personal assumptions about gender roles in communication and leadership. 

• Encourage diverse perspectives in meetings and decision-making. 

• Challenge stereotypes by recognising colleagues based on their skills and contributions rather than gender. 

3. Adapt communication styles 

Different individuals have varying communication preferences. Some may appreciate directness, while others respond better to a more collaborative approach.  

 To build rapport: 

• Observe and adjust to your colleague’s communication style. 

• Be clear and concise while remaining respectful and open-minded. 

• Use inclusive language that acknowledges and respects gender identities. 

4. Support a culture of emotional intelligence 

Companies that are aware of and actively develop emotional intelligence create healthier and more productive workplaces.  

Employees can be educated and encouraged to contribute to EI by: 

• Holding open and honest discussions about workplace experiences and emotional well-being. 

• Participating in training sessions on emotional intelligence and inclusivity. 

• Recognising and valuing different emotional strengths perceived across all genders. 

5. Demonstrate empathy and respect 

Empathy is the foundation of strong workplace relationships. This includes acknowledging and respecting the feelings of others, even if you do not agree with their perspective.  

To show genuine respect for colleagues: 

• Acknowledge different perspectives and experiences without judgment. 

• Validate others’ emotions by responding with understanding and compassion. 

• Advocate for an inclusive environment where all employees feel heard and valued. 

 

Read our blog, Emotional intelligence is the key to successful work relationships.

 

In conclusion 

It is possible that gender influences the way emotional intelligence is expressed in the workplace, but it does not determine each employee’s ability to develop and apply emotional intelligence skills at work. By actively listening, challenging biases, adapting communication styles, fostering an emotionally intelligent workplace culture, and demonstrating empathy, colleagues can build stronger professional relationships across gender identities. Prioritising emotional intelligence not only enhances leadership and teamwork but also promotes a more inclusive and supportive work environment for all employees. 

 

Over to you for sharing your comments and experiences.